Lulu.com Reply...at Last

Further to an earlier (and rather belligerent) post on this very blog regarding Lulu.com's lack of response to Chaz's ISBN problem (now 6 weeks and climbing), and a few comments and responses on the front page of their Facebook profile, Chaz has finally found someone at Lulu who has been willing to apologise for the delay, acknowledge his patience in this matter, and escalate his query.

That was really all Chaz had been wanting to hear from someone - anyone - at the company, yet it has taken 1 month of waiting, regular emails to their support team and finally the threat of public humiliation in front of Facebook's half-billion users to get a result. But Chaz is happy that at least some movement on the issue has occurred, with promises of the case being put to the top of the queue.

We shall wait and see. With luck, our next major releases: Maranatha (2nd edition) and Venus in Saturn will be out before too long, with Last Rose of Summer to follow. In any case, we'll keep you posted.

P.S Chaz has now removed the earlier 'complaint' post leveled at Lulu's customer service teams. It served its purpose at the time, to vent his frustration in public and try to raise some awareness of the issue, but its time has now passed. And it is now time, as they say, to move on. (Ironically, it also proved the most viewed post on the Fenriswulf blog this year, by far...perhaps our readers enjoy rants and complaints?)

The Geeks are Out There...

...thanks to a couple of buddies across the water (well, one in the US and one in Israel).

A high-profile home for my gang of IT support clowns has been found at last: here.

My man Jeff Swenson (he of "The Cynic" fame) has taken on colouring duties to scrub up my low-fi scribbles into something a bit more presentable, and it looks like these will be published on at least a weekly basis. New stuff due at the start of next week.

Watch this space, as they say...

"Last Gas Pump" Now Out of Print...Thanks, Lulu

Busy old week.

While desperately trying to knock together final editions of "Lochglen" and get "Arf & Mo" issue 1 re-issue, I thought it would be an idea to update and revise the "Last Gas Pump" issue 1 and take some copies of the X-rated spoof along to the Comics Conference next month.

Until I saw the price shoot up mysteriously from £3.99 to £5.59 as I tried to complete the update.

"Obviously a mistake," I thought. Tried numerous updates, but the price hike remained. One communication with Lulu support later, and seemingly: "We recently repriced many of our books. Our most popular books have had a drop in price...by reducing the price of these books we have had to also increase the price of some specific sized books. Unfortunately the books you have revised have been affected by the price change and the price you are currently seeing is accurate."

Ah, so I see. With no warning, update, or any other kind of announcement...in other words, fairly typical of the kind of service I've come to expect now.

Which means that as of now, the "LGPotL" is officially out of print (£5.59 is a ridiculous price for a 28-page colour comic, even before adding creator commission and punter's postage & packing) and is now downloadable only - at least until I can find more favourable print costs elsewhere.