Further to an earlier (and rather belligerent) post on this very blog regarding Lulu.com's lack of response to Chaz's ISBN problem (now 6 weeks and climbing), and a few comments and responses on the front page of their Facebook profile, Chaz has finally found someone at Lulu who has been willing to apologise for the delay, acknowledge his patience in this matter, and escalate his query.
That was really all Chaz had been wanting to hear from someone - anyone - at the company, yet it has taken 1 month of waiting, regular emails to their support team and finally the threat of public humiliation in front of Facebook's half-billion users to get a result. But Chaz is happy that at least some movement on the issue has occurred, with promises of the case being put to the top of the queue.
We shall wait and see. With luck, our next major releases: Maranatha (2nd edition) and Venus in Saturn will be out before too long, with Last Rose of Summer to follow. In any case, we'll keep you posted.
P.S Chaz has now removed the earlier 'complaint' post leveled at Lulu's customer service teams. It served its purpose at the time, to vent his frustration in public and try to raise some awareness of the issue, but its time has now passed. And it is now time, as they say, to move on. (Ironically, it also proved the most viewed post on the Fenriswulf blog this year, by far...perhaps our readers enjoy rants and complaints?)
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Underground British Metal for Discerning Listeners
Because Chaz is a fan of these guys and their music. Help support the British metal music scene!
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